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General Information

  • Thank you for your continued support of Hattie Home. Our business, like many around the world, is currently affected by the evolving Coronavirus pandemic.
  • Please be assured we are doing all we can to ensure we can to deliver your items as quickly and safely as possible. 
  • We are facing a large volume of orders at the moment. Kindly allow us a little more time to ship your order to you as we abide by stricter sanitary measures and guidelines. 

 

Frequently Asked Questions (FAQ)

Q. How long should I expect my order to take?
  • Unfortunately, current delays for most products are between 10-30 days as a result of COVID-19. Most of our customers report receiving their orders within 30 days.
Q. Is anything being done to ensure my order is safe?
  • Certainly. Please be assured that our ground teams and suppliers adhere to rigorous sanitation procedures and guidelines, to ensure your products are clean and safe for use.
Q. Will my shipment be affected?
  • We have taken added measures to ensure products cleaned and do not come into cross-contact with each other before being sent.
  • This means that orders with multiple products may be sent as separate shipments/in separate packages.
  • In such cases, we will provide you with the necessary tracking numbers and updates for each individual parcel immediately once available.
Q. I am concerned about my payments and billing due to an order delay...
  • We understand that you may be concerned with order delays. It is also in our best interest to ensure your order gets to you as soon as possible, as we only receive PayPal payments after your items have been delivered
  • Any on-hold PayPal payments will be reversed to your billed account should your order not be delivered.
  • Other payment methods will be billed immediately, although we will constantly review product deliveries and make the necessary refund arrangements if applicable.
Q. I need to speak to someone regarding my order, how may I do so?
  • For any enquiries regarding your order, our dedicated Customer Support team may be reached at sales@hattiehome.com. We will get back to your enquiry within one business day.