FREE SHIPPING ON ALL ORDERS!

Shipping Policy

  • Hattie Home provides Free Shipping on all products. Free. Always.
  • Depending on where you live, delivery normally takes around 14-28 days.
  • Due to shipping restrictions, your orders may come in separate packages and on different dates. Should you face problems with your order, feel free to reach out to our support team at sales@hattiehome.com
  • With the current coronavirus situation, kindly allow us a little more time to ship your order to you.
  • Unfortunately, current delays for most products are between 10-30 days as a result of COVID-19. Most of our customers report receiving their orders within 30 days.
  • Please be assured that our ground teams and suppliers adhere to rigorous sanitation procedures and guidelines, to ensure your products are clean and safe for use.

For any enquiries, feel free to reach out to our customer support team at sales@hattiehome.com.

 

Returns and Refunds Policy

  • Hattie Home has a 30-day returns policy, starting from the date you receive your order.
  • Should you face any problems with your orders, such as the product being defective, kindly reach our to our customer support team at the above email address. we will get back to you within one business day.
  • Depending on the situation, we have several solutions that we will apply on a case-by-case basis. These are:
    • Sending a replacement for the defective product
    • Full or partial refund of the amount paid
  • Please note that Hattie Home will not be responsible for defects that arise out of misuse of any product, and such cases will not qualify for a return or refund. 
  • We regret that Hattie Home does not offer returns or refunds if you have changed your mind after ordering or receiving the product.
  • If returns are deemed necessary, Hattie Home will not cover the initial cost of return shipping. However, if the product is deemed to be in an unused condition and not tampered with upon inspection, the cost of return shipping will be refunded to you.
  • For warranty claims, please approach our customer support team at sales@hattiehome.com.